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Your MCWV
About Us
Our credit union began as “Conrail Credit Union” on November 10, 1942, for railroad employees and their family members. In July of 1997, our name officially changed to “Members Choice WV Federal Credit Union,” and on May 8, 2000, we opened for business in a brand new building built for our members, located at 201 Ohio Avenue on the West side of Charleston, WV. Since 2015, we have been known by our new brand name, “MCWV.” The purpose of our credit union is to promote thrift among members by affording those members opportunities to accumulate their savings and create for them a source of credit for productive purposes.
Members Choice originally served employer groups who were not large enough to form their own credit union but wanted to offer their employees credit union services at no cost to the employer. This change was implemented after recognizing the need for an expanded field of membership, allowing more people to access the many benefits MCWV offers. With the new charter, MCWV is now serving people who live, work, worship, volunteer, or attend school and businesses or other legal entities in Boone, Braxton, Cabell, Calhoun, Clay, Gilmer, Jackson, Kanawha, Lincoln, Logan, Mason, Mingo, Pleasants, Putnam, Ritchie, Roane, Wayne, Webster, Wirt, and Wood Counties in West Virginia and their family members.
Our CEO/Manager, Stephanie, has been employed by the credit union for over twenty years. All members of the Board of Directors are volunteers elected by the membership at our Annual Meeting.
We are governed by the laws of the National Credit Union Administration (NCUA) relating to credit unions, its articles of incorporation, and bylaws adopted by the board and approved by NCUA. Your savings are federally insured to at least $250,000 by the National Credit Union Administration.
The CU Difference Between:
Credit Unions | Banks |
---|---|
Not-for-profit, democratically controlled cooperatives | Generate profit for stockholders |
Can serve only those in their field of membership | Can serve the general public |
Governed by a volunteer board of directors elected by membership | Governed by paid directors elected by stockholders |
Returns profits to all members in the form of dividends | Returns profits to stockholders |
Accounts insured up to $250,000.00 by the National Credit Union Administration | Accounts insured up to $250,000.00 by the FDIC |
Our 2 Cents
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MCWV Holidays
In some instances, Members Choice may also close for a day or two before and/or after a holiday. Check back frequently for updated holiday schedules.
January 15, 2024 – Martin Luther King, Jr. Day: Closed
February 19, 2024 – Presidents’ Day: Closed
May 27, 2024 – Memorial Day: Closed
June 19, 2024 – Juneteenth: Closed
July 4, 2024 – Independence Day: Closed
September 2, 2024 – Labor Day: Closed
October 14, 2024 – Columbus Day: Closed
November 11, 2024 - Veterans Day: Closed
November 28, 2024 – Thanksgiving Day: Closed
November 29, 2024 – Black Friday: Drive-Thru Only: 8:00 a.m. - 1:00 p.m.
December 24, 2024 – 8:00 a.m. - 1:00 p.m.
December 25, 2024 – Closed Christmas
December 31, 2024 – 8:00 a.m. - 1:00 p.m.
January 1, 2025 – Closed New Year’s Day
Contact MCWV
Please contact us with any questions, comments, or if you need additional information:
Phone: (304) 346-5242 or (800) 526-5242
Fax: (304) 346-5266
Mailing: PO Box 20040, Charleston, WV 25362
Business Hours:
Lobby Hours:
Mon, Tues, Wed, Fri: 9:00 a.m. – 4:30 p.m.
Thursday: 9:00 a.m. – 6:00 p.m.
Drive-Thru:
Mon, Tues, Wed, Fri: 8:00 a.m. – 4:45 p.m.
Thursday: 8:00 a.m. – 6:00 p.m.
E-mail:
To e-mail the credit union with a question, log in to NTouch24, select User Profile from the Main Menu, select Messages from the sub-menu and select “Compose”. Enter a title for your message, write your message in the e-mail body and then select “Send Message” to send.
Lost or Stolen Cards:
If your credit card is lost or stolen, call (855) 436-4210.
If your debit card is lost or stolen, call the credit union at (304) 346-5242 or Toll-Free (800) 526-5242 and press option 5 for debit cards. During business hours, you will be routed to MCWV staff members for assistance.
MCWV will never call or text you to ask for your member number or personal information. If you are ever unsure of a call or text, simply hang up or do not reply, and then contact the credit union.
Department Listing
Membership Information & Account Questions
Call (304) 346-5242 or (800) 526-5242 to speak with a teller.
Loan Department
Kim, Loan Clerk/MSR, Ext. 205
Joyce, Senior Loan Officer, Ext. 215
Woody, VP/Chief Credit Officer NMLS# 740853, Ext. 208
Debit Cards, ACH Questions, Overdrafts
Clara, Senior Accounting Clerk, Ext. 204
Monica, IRA Specialist, Ext. 213
Credit Cards, Online Banking
Monica, IRA Specialist, Ext. 213
Clara, Senior Accounting Clerk, Ext. 204
IRAs, Share Certificates
Monica, IRA Specialist, Ext. 213
Clara, Senior Accounting Clerk, Ext. 204
Marketing/Advertising, Donation Requests
Whitney, marketing@memberschoicewv.com
Management
Stephanie, CEO/Manager, Ext. 207
Steve, VP/Chief of Operations, Ext. 201
Woody, VP/Chief Credit Officer, Ext. 208
Crystal, VP Member Services/Compliance Officer Ext. 214